INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we ensure that all our product images accurately represent the items you will receive. If you have any concerns, our customer support is here to assist you.

Will you restock items indicated as “out of stock”?

We do our best to restock popular items. You can sign up for restock notifications on the product page to be the first to know when it’s back in stock.

How fast will my order be delivered?

We offer several shipping options to meet your needs, including express delivery. Most orders are processed and shipped within 1-2 business days.

Where can I ship my order?

We ship orders all across Australia. Enter your delivery address at checkout to confirm availability and delivery options.

How can I return an item?

Returning an item is easy! Visit our Returns page for detailed instructions, or contact our customer support for assistance. We strive to make the process as smooth as possible for you.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website.

Is it safe to shop on GLAXY OUTLET?

Absolutely. We prioritize your security and use advanced encryption technologies to ensure your personal and payment information is always safe.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards or PayPal to make your shopping experience convenient.

What is your return policy?

We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. Please visit our Returns page for more details.

How do I contact customer support?

Our customer support team is available to assist you with any questions or issues. You can contact us via email at support@storater.pk or through the contact form on our website. We strive to respond within 24 hours.

Can I cancel or modify my order after it has been placed?

You can cancel or modify your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make any changes.